{"id":90,"date":"2008-11-21T08:00:38","date_gmt":"2008-11-21T13:00:38","guid":{"rendered":"http:\/\/blogs-devl.bu.edu\/bunow\/?p=90"},"modified":"2009-03-17T12:14:24","modified_gmt":"2009-03-17T16:14:24","slug":"at-restaurants-toilets-as-important-as-the-meal","status":"publish","type":"post","link":"https:\/\/blogs-devl.bu.edu\/bunow\/2008\/11\/21\/at-restaurants-toilets-as-important-as-the-meal\/","title":{"rendered":"At Restaurants, Toilets as Important as the Meal!"},"content":{"rendered":"<p><a href=\"http:\/\/blogs-devl.bu.edu\/bunow\/files\/2008\/11\/szende2.jpg\"><img loading=\"lazy\" class=\"alignnone size-medium wp-image-89 alignleft\" style=\"float: left\" src=\"http:\/\/blogs-devl.bu.edu\/bunow\/files\/2008\/11\/szende2.jpg\" alt=\"\" width=\"145\" height=\"171\" \/><\/a>A recent <a title=\"survey\" href=\"http:\/\/www.tourism-review.com\/top_weekly_full.php?id=1227\"><span style=\"color: #3366ff\">survey<\/span><\/a><span style=\"color: #000000\"> found that Americans who eat out care as much about the restaurants&#8217; bathrooms as they do about the food. Boston University School of Hospitality Assistant Professor <a title=\"Peter Szende\" href=\"http:\/\/www.bu.edu\/hospitality\/people\/faculty\/szende\/index.shtml\"><span style=\"color: #3366ff\">Peter Szende<\/span><\/a> hopes these new findings make restaurants rethink their tactics on customer retention: <\/span><\/p>\n<p><span style=\"color: #000000\"><em>&#8220;Restaurants discreetly direct their customers to the bathroom as though it were an amenity beyond their control, outside the boundaries of their core service responsibilities. Most restaurants have well-defined strategies how to turn a table, how to make sure that each customer gets a clean table and a friendly server. Unfortunately, very few restaurants consider the bathroom visit as part of their service blueprint. The bathroom experience should be designed similarly to the meal experience in a way that guests find it so memorable that it should be repeated over time. The active participation and &#8216;physical immersion&#8217; enables restaurants to easily stage the experience and provide a relief from real life by engaging customers with distinct and rich esthetic &amp; entertainment elements. &#8220;<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent survey found that Americans who eat out care as much about the restaurants&#8217; bathrooms as they do about the food. Boston University School of Hospitality Assistant Professor Peter Szende hopes these new findings make restaurants rethink their tactics on customer retention: &#8220;Restaurants discreetly direct their customers to the bathroom as though it were [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[218],"_links":{"self":[{"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/posts\/90"}],"collection":[{"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":0,"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/posts\/90\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/media?parent=90"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/categories?post=90"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs-devl.bu.edu\/bunow\/wp-json\/wp\/v2\/tags?post=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}